At Lua Jewelry, we ensure that your orders are packed with care and delivered to you in the safest and fastest way possible.
Processing Time
All orders are processed within 7-10 working days after payment confirmation.
Customized or made-to-order products may take additional time to craft and dispatch. Estimated timelines will be communicated at the time of purchase.
Orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Delivery
We ship through trusted courier partners to ensure safe and timely delivery.
Shipping Charges
Shipping charges are calculated at checkout based on the delivery location, weight, and size of the order.
For international shipments, customs duties, import taxes, and other charges (if applicable) are the responsibility of the buyer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Damaged or Lost Packages
We take utmost care in packaging, but if your order arrives damaged, please contact us within 48 hours of delivery with photos/videos of the package.
In case of a lost shipment, we will work with the courier to resolve the issue. If confirmed lost, we will issue a replacement or refund.