At LUA Jewelry, we value open communication and are always here to assist you. Whether you have a question about our products, your order, or any other inquiry, our team is happy to help.
How to Reach Us
Email: contact@luajewelry.com
Phone/WhatsApp: +91 8094404563 (Available 9:30-5:00pm from Monday – Saturday)
Contact Form: You can also fill out the contact form on our website, and we’ll get back to you promptly.
Response Time
We aim to respond to all inquiries within 24–48 business hours.
During peak seasons, response times may be slightly longer, but we will do our best to assist you as quickly as possible.
Support Hours
Our customer support team is available from [9:30 am – 5 pm, Monday – Saturday, IST].
Queries sent outside of these hours will be addressed on the next business day.
Feedback & Complaints
Your feedback is valuable to us. If you have any concerns, complaints, or suggestions, please write to us at contact@luajewelry.com. We take all feedback seriously and will work towards resolving issues promptly.
Important Notes
For order-related queries, please include your order number for faster assistance.
For issues related to damaged or incorrect items, kindly share clear photos/videos along with your message.